Stamp Out Alert Fatigue: Security Automation is a Win for Everyone
Automation technology has becom ehelpful in so many facets of life. Automated vacuums keep our floors clean. Automated pet feeders keep our cats happy. Automated plugs turn our lights on and off. Adding an automated assistant to daily life has been a huge boon when driving or looking up a recipe. So why not take the power of automation technology and put it to work fighting back against the next wave of record-shattering cybercrime by adding affordable, reliable security automation that reduces alert volumes, increases helpdesk efficiency, completes trivial tasks without human guidance and finds threats faster than traditional sources?
It’s not something that’s coming in the far-flung future. Security automation has already started making an impact. As more solutions incorporate automation, IT managers are finding out that it’s not just a great way to generate reports or monitor performance. Automated features in an array of security tools enable them to do more with valuable resources like human capital while increasing awareness and efficiency. In a recent study of security leaders, 85% noted that they believe that companies are adding technologies too quickly with 71% admitting that even most existing tools are underutilized. Experts estimate that companies use an average of 19 different security tools, with only 22% of them really important to maintaining security.
As businesses add solutions to address new needs and threats, the volume of alerts that IT teams deal with every day is staggering leading to potentially disastrous consequences. That cacophony of beeps, buzzes and bells, spurs staffers into turning off or ignoring alerts, and that can be a dangerous practice because an actual emergency may be missed. In this survey about IT team burnout, more than 45% of respondents said that they regularly turn off high volume alerting features because they’re overwhelming. Almost half of the participants said that they personally investigate 10 – 20 alerts each day, a 12% increase from 2019. Another 25% of respondents said they investigate 21 to 40 alerts each day, up from 14% the year prior, and 66% of survey takers reported seeing a significant increase in alerts since March of 2020 as data breach risksproliferated in the wake of the global pandemic and implementation delays created a cascade effect of incomplete maintenance pitfalls.
Time is Money
Another side effect of the alert flood is a huge time-suck: false positives. In that same survey, security teams said that 25 to 75% of the alerts they investigate on a daily basis are false positives. An in-depth study showed that a security analyst can spend as much as 25% of their time is spent chasing false positives. That’s 15 minutes per payroll hour, per analyst. IT teams can waste about 300 hours per week just wading through on false positives.
That’s a serious problem when there aren’t enough hands to do the work in the first place. Over 70% of IT managers in a staffing survey said that they couldn’t find the personnel they needed last year, leaving 82% of security teams chronically understaffed. Money isn’t the factor that’s stopping them either – 45% of organizations reported having enough budget available. But only 39% of companies feel they have adequate IT expertise on staff to handle increased ticket volumes, distinctly problematic when IT teams are faced with challenges like pivoting from remote workforce security into securing the now hybrid workforce.
Security Automation is a Game-Changer
Automation is the answer to many IT team problems, and IT managers are beginning to realize it. – 68% of IT leaders were bullish on AI and automation technology. More than 60% of executives in that study also said that automated tools and AI technology helped them optimize the value of their existing tools and personnel. IBM notes that automated security reduces trouble tickets by 80% and increases caseload capacity by 300% or more. It also saves money all over your security operation, including in some unexpected ways like saving energy.
So how can you start benefitting from security automation? Make use of the automation capabilities available now in each of our digital risk protection solutions.
- Dark Web ID – Enjoy automated deployment in minutes, with no additional hardware or software to install. Painless integrations with multiple PSA systems including Kaseya’s own BMS ensures automated data sharing for a fast, frictionless alerting and mitigation process, so you never miss a security event. Plus, Dark Web ID seamlessly integrates with other tools across Kaseya’s portfolio, making it easy for MSP technicians to manage them together.
- BullPhish ID – Automate training to make it even easier to manage. Deploy campaigns fast with plug-and-play kits and have content delivered automatically through brandable portals on a pre-determined schedule. Then have all of the reports that you need to demonstrate the value of training to your clients automatically generated.
- Passly – This is the process automation that will make every security team happy. Wave goodbye to trouble tickets for password resets because they’ll be automated. An average MSP that serves 1300 users wastes around $9350 each year just managing password reset tickets and you have better things to do with that money.
Don’t Wait – Automate
You don’t need to wait until you get fresh budget to start automating security. These features are already built into our solutions, there’s nothing extra to add or set up. Just start enjoying the extra time in your day from using smart security automation to take care of mundane tasks like password resets and report generation. Your staff will be grateful too. Maybe that will even free up a few minutes to see how much your business would benefit from Graphus, an automated phishing defender that’s 40% more effective than traditional security. Contact us today to learn more about our security automation and how it’ll benefit your business.