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Friday, May 1, 2020
4 Common Signs You Need to Switch to Another IT Service Provider
An IT service provider plays an important role in the day-to-day operations of a small business. However, not all managed IT service providers are created equal, and some IT companies are better than others. Finding the right IT support company for your business is essential in maximizing revenue and limiting downtime.
Here are a few of the most common signs that you need to switch to another IT provider to help your business reach its full potential.
#1 Unexpected Downtime
Downtime leads to significant costs in only a short amount of time. If you are continually dealing with downtime, now might be the time to start looking at other IT providers. A managed service provider needs to have a system in place to minimize downtime while proactively looking at ways to keep your network working at an optimal level. Keeping downtime to a minimum is one of the top duties for an IT service provider.
#2 Slow Response Times
An IT service provider needs to always be available to offer immediate support if you ever encounter any technical issues. Slow response times are frustrating and can cost your business a lot of money. If you are constantly dealing with slow response times, it is a good idea to begin looking at other IT providers in the area that can provide you with much better customer service.
#3 Lack of Communication
Communication is one of the main keys to success in today's business world. An IT service provider is a key member of your organization that is always available to provide tech support and answer any questions. However, a lack of communication with your IT provider is a major red flag that can lead to many different problems in the workplace. On the other hand, an excellent managed service provider stays in continual communication with your business and plays a vital role in helping you reach your long-term and short-term goals.
#4 Cybersecurity Concerns
A cyber attack can devastate any business and ruin the reputation of your organization. These cyber attacks can happen in many different ways, such as ransomware, phishing scams, malware, or man-in-the -middle-attacks. An IT provider that doesn't focus on the latest cybersecurity protection puts your company at significant risks. A managed service provider needs to offer around the clock protection, IT security training, and advanced malware protection to keep your business well-protected from all of the different types of cyber threats in the workplace.
An IT service provider is a valuable component of a small business. However, some managed service providers are much better at their job compared to others. Finding the best IT support company to meet the unique needs of your business is a top priority in today's competitive work environment. If you are constantly dealing with many of these problems, now may be the best time to begin looking for a new IT service provider that can play a key role in helping your company succeed.